sales force automation
2011 Microsoft Dynamics CRM enables salespeople to maximize their sales efforts with the familiar Microsoft Outlook and Office tools that are already in use. Embedded Microsoft Office capabilities to enable better management and opportunity management, real-time insight into the pipeline and analytics, and mobile interfaces for those sellers to move.
Microsoft Dynamics CRM 2011 is a robust and flexible service solution that allows employees to interface with customers using familiar Microsoft Office functionality. Customer service professionals will experience improved case management and contracts, better time resolution with a built-in knowledge base and insightful, actionable analytics.
Marketing
With Microsoft Dynamics CRM 2011, every touch point becomes a marketing opportunity. With this latest release you can easily segment your contacts into different marketing list, send e-mails directly from the CRM and track responses. Now you can easily measure the success of your marketing and real-time analytics about campaign many indicators.
Xrm
Microsoft Dynamics CRM 2011 is becoming a truly "Extended CRM" package with flexible people. You are no longer limited to the "Customer" Relationship Management software package and can truly experience the full capabilities Xrm. With prebuilt or add-on functionality or a fully customized solution to Microsoft Dynamics CRM is tailored to your system. stop working for your software and start the software work for you.
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